Delivery
All goods will be dispatched as swiftly as possible, and we aim to effect delivery
usually within 5 working days. However, if an item is out of stock this
may take a while longer, and we will notify you by e-mail if we are unable
to dispatch any item within 14 days. We will also, of course, contact you
as soon as possible in the event any item is unavailable.
Delivery Charges
UK delivery: £2.50 per item. For overseas oders please email orders@colombianhandcrafts.co.uk.
Delivery Address
We offer a professional delivery service. To achieve our greatest efficiency
we require full and concise addressing details. It is most important for
every order to contain the formal name of the recipient with title, plus
the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS
POSTCODE. We will also require a telephone number for the recipient.
We understand that by placing an order you are accepting the following terms
and conditions.
Payment
We accept payment by Visa, Mastercard, Solo, Delta and Switch. United Kingdom
cheques are acceptable but no order will be dispatched until the cheque has
been cleared. All credit/debit card details given over the Internet to this
site are encrypted. All personal details are securely protected in accordance
with the Data Protection Act 1984.
Prices
All prices quoted on our pages are in pounds sterling (GBP).
Returns / Damaged goods
In the unlikely events of goods being received which appear obviously damaged
in transit, especially where the packaging may be crushed, please ask the
recipient, either not to accept the parcel or to sign for it as "Damaged,
unchecked" or "Damaged, unexamined". If this situation does
occur please contact us immediately at returns@colombianhandcrafts.co.uk or
telephone on: 020 8400 7711.
Complaints Procedure
It is most important that any problem that occurs with any order placed through
this service is reported to us by e-mail complaints@colombianhandcrafts.co.uk or
telephone on 020 8400 7711, at the very earliest opportunity to allow us
to respond as fast as possible.
We will give every attention to any problems with your order and
contact you by return, as soon as the relevant information is at
hand.
It is very important to state that every customer services enquiry
we receive concerning any delivery made will receive our fullest
attention and be resolved with our mutual agreement.
Confidentiality and Privacy Statement
Literature Stands .co.uk is committed to safeguarding the privacy of our users
while providing the highest possible quality of service. We will only use
the information that we collect about you lawfully (in accordance with the
Data Protection Act 1998) and according to the Which? Web Trader Code of
Practice. If you have any requests concerning your personal information or
any queries with regard to these practices please contact Kim Mollett, who
is responsible for security on the site, on 020 8400 7711 or e-mail us at security@colombianhandcrafts.co.uk.
Information Collected
We collect the information you supply to us through enquiry and shopping basket
checkout forms, and every time you e-mail us. We also collect information
automatically about your visit to our site. The information obtained in this
way, which includes browsing patterns, is only used in aggregate form, and
as such cannot be used to identify you. Additional voluntary information,
including demographic data, is collected via the ad hoc competitions, which
require registration on a contact page. This aggregate information is used
to:
build up marketing profiles
aid strategic development
audit usage of the site
Use of personal information
We process personal information collected via Literature Stands .co.uk for
the purposes of:
providing the best possible service
processing any orders you may have made
conducting market research surveys
running competitions
providing you with information about products and services we offer
If you do not wish to receive information about our products,
services or special offers, please e-mail us at nothanks@colombianhandcrafts.co.uk
Disclosures
We will not pass your information to any third parties, except as required
for order processing. If you have any queries about our Privacy Statement
you should contact us by ringing 020 8400 7711 or e-mail security@colombianhandcrafts.co.uk
colombianhandcrafts.co.uk is committed to upholding the eight Data
Protection Principles of good information handling practice.
Law Applicable
These conditions shall be governed and construed in accordance with the laws
of England and all disputes arising in connection therewith shall be submitted
to the jurisdiction of the courts of England and Wales.
|
